"WHAT is poverty? Worry, worry, worry. Everything is going up in price, everything apart from my wages. I feel physically sick with worry, and I'm so cold.
"The housing [people] haven't repaired my radiator for three weeks now. I just sit in the cold and go to bed early. My hair is falling out with the stress. I don't see how things can change for me. I think this is the way it's going to be all the time.
"I'm so sick of the way people treat me. It feels like there's a barrier in front of me the whole time."